Refund policy
At Orugallu Origins, all our products are freshly prepared in small batches only after receiving your order. Due to the perishable nature of our food products, we do not accept returns or exchanges once an order has been delivered.
Non-Returnable Items
All products sold by Orugallu Origins, including masalas, podis, traditional snacks, and other food items, are non-returnable and non-exchangeable.
Refund Eligibility
We may offer a refund in the following situations:
- Product damaged during transit
- Wrong product received
- Missing item(s) from the order
- Product package received in a leaking or tampered condition
To be eligible for a refund, customers must notify us within 48 hours of delivery and provide supporting evidence such as photographs, an unboxing video, or other relevant proof, depending on the nature of the claim.
Refund Process
Once your claim is reviewed and approved, the refund will be processed to the original payment method used during checkout.
Please allow 5–7 business days for the refund to reflect in your account after approval.
Exchanges
We do not offer exchanges for any products.
How to Report an Issue
If you receive a damaged, incorrect, missing, or leaking product, please contact us within 48 hours of delivery:
Email: support@orugalluorigins.in
WhatsApp: +91 9182639993
Please include your order number and any supporting photographs or videos to help us review your claim quickly.
Shipping Area
We currently ship within India only.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: support@orugalluorigins.in
WhatsApp: +91 9182639993